, Jan 1, 2015
Clifford Chance is one of the world's largest law firms, with 7,000 employees in 34 offices worldwide. IT manager in the Netherlands, Herman van den Brink called in ITSM-People (Professional Service of Logicalis SMC) for a strong professional.
First- and second-line support
“We are a genuine international organisation. But local support also remains important. Our Amsterdam service desk provides first- and second-line support from 8am to 8pm. Outside these working hours we switch seamlessly through to the service desk in London, to provide 24/7 support.
I found one of our service desk employees through ITSM-People. I know Sylvia (Account Manager, Ed.) very well from a previous job and I know I can trust her. She understands what we want and ITSM-People also provides good professionals. But then, one can expect that from the ITSM knowledge centre of the Netherlands. Curtis is a strong ITSM professional with a lot of technical knowledge and I’m pleased with the commitment he has shown".