Clifford Chance is one of the world's largest law firms, with 7,000 employees in 34 offices worldwide. IT manager in the Netherlands, Herman van den Brink called in ITSM-People (Professional Service of Logicalis SMC) for a strong professional.
First- and second-line support
“We are a genuine international organisation. But local support also remains important. Our Amsterdam service desk provides first- and second-line support from 8am to 8pm. Outside these working hours we switch seamlessly through to the service desk in London, to provide 24/7 support.
I found one of our service desk employees through ITSM-People. I know Sylvia (Account Manager, Ed.) very well from a previous job and I know I can trust her. She understands what we want and ITSM-People also provides good professionals. But then, one can expect that from the ITSM knowledge centre of the Netherlands. Curtis is a strong ITSM professional with a lot of technical knowledge and I’m pleased with the commitment he has shown".