, Jan 19, 2014
Robeco was founded in Rotterdam in 1929 and has grown into a renowned independent asset management organisation.
Olivier Trouw responsible for IT Operations: “We wanted a single tool to provide central governance of the entire ITSM landscape and clear management information.”
“By replacing our existing tool with the ServiceNow SaaS solution, we could improve our service and significantly cut our monthly costs. And frankly, I was amazed by the speed and the low cost at which Logicalis SMC got everything up and running.”
“Everything is fully automated, so the quality is much higher now. What’s more, we’ve made significant savings on our annual costs. And then at the end of the project I was really pleased to learn there was a budget surplus left over. That came as a great relief.”