, Jan 19, 2014

The customer

Robeco was founded in Rotterdam in 1929 and has grown into a renowned independent asset management organisation.

The challenge
Olivier Trouw responsible for IT Operations: “We wanted a single tool to provide central governance of the entire ITSM landscape and clear management information.”

The solution
“By replacing our existing tool with the ServiceNow SaaS solution, we could improve our service and significantly cut our monthly costs. And frankly, I was amazed by the speed and the low cost at which Logicalis SMC got everything up and running.”

The advantages
“Everything is fully automated, so the quality is much higher now. What’s more, we’ve made significant savings on our annual costs. And then at the end of the project I was really pleased to learn there was a budget surplus left over. That came as a great relief.”

Download the case study

Related Insights