Global IT model transforms delivery for an international law firm

people standing in board room

Global, Oct 20, 2026

A leading international law firm operating across the Americas, EMEA and Asia-Pacific needed a more consistent way to support its distributed leadership, regional teams and global operations. The priority was to create a coordinated model that could work across borders without losing the responsiveness required in each market.

Challenge

The firm operated within a complex, multi-region stakeholder environment. Different countries and business groups had distinct priorities, while delivery depended on coordination across regional teams. Without a common governance structure, cross-border execution created friction and made it harder to maintain consistent service quality.

Solution

An international delivery model was established across security, networking and cloud, workplace, and data services. Shared governance between the UK and US created clearer accountability, aligned regional activity and provided a common framework for coordinating services across the wider organisation.

Outcome

The firm gained a simpler and more consistent approach to global delivery. Stronger governance improved coordination and reduced friction between regions, enabling teams to execute more effectively across countries while supporting the organisation’s distributed operating model. 


 

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