Logicalis: Driving impact as a Frontier Organisation with Microsoft Copilot

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Global, Aug 25, 2026

From AI experimentation to enterprise transformation

As a Microsoft Frontier Organisation, Logicalis is not simply adopting AI tools – it is embedding Microsoft 365 Copilot into daily workflows to drive measurable productivity gains, accelerate innovation and build a culture of AI-enabled work.

Logicalis began its Copilot journey through a structured pilot involving circa 50 employees across sales, delivery, project management, legal and support functions. The objective was to evaluate how AI could enhance productivity across a broad range of business workflows and collaboration styles.  

Within the first 30 days, adoption exceeded expectations:

  • 90% of pilot users were using Copilot daily
  • Users reported significant productivity gains in document creation, meeting summarisation and data analysis
  • The pilot generated measurable time savings

Turning productivity into business value

Rather than focusing solely on technology deployment, Logicalis concentrated on practical business outcomes.

The most frequently used Copilot capabilities included:

  • Document creation
  • Meeting summaries
  • Data analysis
  • Task management

These use cases enabled employees to reduce administrative effort, improve information access and spend more time on higher-value work. The pilot demonstrated that AI adoption is most successful when aligned to real business challenges and measurable outcomes

Real-world impact across the business

Logicalis employees quickly identified opportunities to transform everyday work:

Accelerating go-to-market development

One pilot participant used Copilot to synthesise emails, SharePoint content and previous presentations into a complete service proposal, pitch strategy and pricing model, creating a full go-to-market package in under a minute.  

Reducing effort on complex bid responses

Copilot was used to draft responses to a 100-page RFP, significantly reducing manual writing effort while improving consistency across the submission.  

Speeding up content creation

An HR presentation that traditionally required four hours to create was completed in approximately one hour using Copilot-generated content and presentation development.  

Improving collaboration and project execution

Teams used Copilot to extract meeting summaries, decisions and action items from recordings, improving visibility, accountability and follow-through.  

Scaling AI across the organisation

One year after the pilot, Logicalis expanded Copilot adoption across the business and established a structured framework for enablement, governance and ongoing optimisation.

The organisation achieved:

  • 96% Copilot adoption among licensed users
  • Strong engagement across multiple business units
  • Consistent use across Teams, Outlook, Word, Excel and Copilot Chat workflows  

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Building a sustainable AI operating model

Logicalis recognised that successful AI transformation requires more than licences. The organisation developed a comprehensive deployment lifecycle that includes:

  • AI use case workshops
  • Organisational readiness assessments
  • Security and governance reviews
  • Targeted user enablement
  • Change management programmes
  • Continuous optimisation and ROI measurement  

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To support long-term adoption, Logicalis also introduced a Department Champion model, creating local AI advocates who help drive capability development, training and user success within their teams.  

Beyond productivity: Creating AI-powered innovation

As adoption matured, Logicalis expanded its focus from assistant-based productivity to business-specific AI solutions.

Future and emerging use cases include:

  • Service Desk agents that rapidly search knowledge bases and assist first-line support teams
  • Legal assistants that review contracts against organisational standards
  • Sales companions that help teams locate expertise, reference architectures and win stories
  • SOW and project planning assistants that accelerate delivery documentation creation  

Through these investments, Logicalis is evolving from AI consumption towards AI-powered business transformation.

The Frontier Organisation advantage

Logicalis' experience demonstrates what is possible when AI adoption is approached strategically. By combining strong user engagement, measurable business outcomes, effective governance and a continuous innovation mindset, the organisation has created a repeatable model for AI-driven transformation.

The result is a workforce that can spend less time searching, summarising and creating routine content, and more time focused on customer value, innovation and growth.

As a Microsoft Frontier Organisation, Logicalis is showing how AI can move beyond productivity gains to become a catalyst for organisational performance and competitive advantage.  

Key outcomes

Logicalis' Microsoft 365 Copilot pilot delivered an exceptional return on investment, validating the business case for AI adoption and significantly outperforming industry benchmarks. 

Strong daily adoption, targeted use cases and a structured enablement programme enabled employees across sales, delivery, project management, legal and support functions to realise measurable productivity gains, streamline administrative tasks and spend more time on customer-facing and strategic activities. 

The pilot also demonstrated that value extends beyond productivity alone, with benefits seen in faster proposal development, more efficient bid responses, accelerated content creation, improved knowledge sharing and stronger collaboration. 

Most importantly, the initiative established a scalable framework for enterprise-wide AI adoption, providing the foundation for ongoing innovation, intelligent agents and future business transformation.

Key stats

  • 90% of pilot users leveraged Copilot daily within the first 30 days
  • Annual ROI of 1,144.68%
  • ROI exceeded the original business case delivering 11:1 ROI ratio
  • Outperformed the Forrester TEI benchmark range of 112%–457% ROI
  • Demonstrated how strong adoption, governance and enablement can accelerate time-to-value from AI investments

Key business benefits

  • Faster proposal and content creation
  • Reduced effort responding to complex RFPs
  • Improved meeting productivity and action tracking
  • Faster knowledge discovery across emails, documents and collaboration platforms
  • More time for customer engagement, innovation and strategic work
  • Established a repeatable model for scaling AI securely and responsibly across the organisation
  • Created the foundation for future AI agents and AI-powered business processes

 

 

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