Consolidated global support creates predictable operations at scale

busy manufacturing location by a port

Global, Oct 20, 2026

A global manufacturer with more than 400 sites and 17,000 distributed locations needed to simplify technology support across a vast worldwide estate. The organisation sought a more consistent commercial and operational model that could improve control and support ongoing business change.

Engagement value: Approximately USD 25 million over five years

Challenge

Fragmented contracts and the scale of the global environment made support difficult to manage consistently. Disconnected licensing and lifecycle arrangements increased complexity, while acquisitions created an ongoing need to integrate new operations quickly and effectively.

Solution

A global Cisco CX Enterprise Agreement consolidated support, licensing and lifecycle management under one commercial and operational framework. The agreement provided a consistent foundation for governance and service delivery across the manufacturer’s worldwide footprint.

Outcome

The manufacturer achieved cost avoidance, stronger governance and more predictable global operations. The consolidated model also accelerated the integration of acquisitions, helping newly added locations align more quickly with enterprise standards and support arrangements. 

 

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