London, UK – O4 June 2020: Logicalis Group, the international IT solutions and managed services provider, has today announced the imminent release of an all-new global, Digital Service Platform (DSP), designed to increase business uptime and digital assurance to its managed services customers.
Vince DeLuca, Chief Customer Experience Officer, Logicalis Group says: “Our innovative platform will allow us to deliver fantastic, ground-breaking services that will elevate us in the world of managed services. With Customer Experience as the focal point of our investment, and many hours of research and development, DSP delivers new services powered by Artificial Intelligence Operations (AIOps). Using AIOps with Machine Learning, we can predict and prevent potential failures and, where appropriate, automatically remediate faults before they cause business disruption and downtime. We’re very excited to start a phased release of these powerful capabilities in June of this year.”
DSP features intelligent innovations that:
Robert Bailkoski, CEO, Logicalis Group: “As Architects of Change, we are continuously looking at ways to develop, support and propel our customers’ businesses forward. With the creation of our DSP platform, we are providing our managed services customers with an unrivalled solution, designed to accelerate their ability to innovate and adapt to the digital economy. Both early detection and prevention of downtime and system failures are key to the business continuity and success of our customers around the world”.
According to George Humphrey, Vice President and Managing Director at TSIA, “Based on data insights, TSIA believes that AIOps, Robotic Process Automation and advanced analytics are critical capabilities for MSPs to be investing in and deploying. Based on TSIA research, MSPs that leverage these capabilities see a substantial improvement in SLA commitments, client satisfaction and reduction of risk in technical operations.”