IT service management though a simple, single service.

IT service management through a simple, single service

Providing you with a strategic vision and road map to transform IT delivery, we can help to scale your IT resources to meet your business needs.

We make IT Service Management (ITSM) available as a single, simple service, providing service management as a utility.

For a fixed and transparent price, we provide powerful tools, clear processes and expert professionals to help your business succeed. Making ITSM available in-house, remotely, or in combination, allows you to benefit from ITSM that is smooth and a natural fit for your business.

Service features

Expert professionals

Expert professionals

Consultants work with you during a baseline process review to understand the current process and to define gaps.

Clear processes

Clear processes

Together we work on surveys, workshops, and whiteboard sessions for the process design and validation stage.

Powerful tools

Powerful tools

Solution architects use ServiceNow to develop the technical framework that unites your infrastructure.

Structural benefits

Structural benefits

We help you put structure in to align IT strategy with business strategy and enable you to make intelligent risk management decisions.

Direct business benefits

Improved service

By automating IT, business process and best practices, ITSM enables you to improve service levels, ensure compliance and reduce costs.

Mitigate risk

Reduce legal risks such as license audit exposure and financial risks such as cost control, recovery and justification.

Reduce costs

Benefit from multiple partner relationships to create a customised solution with a single contract and service.

Operational efficiency

Relieving pressure on internal IT teams, prioritising projects based on the weight of risk and easy measures for success.

Maintaining the health of your ITSM solution

With years of experience we help clients to leverage our expertise to ensure a smooth implementation. Using pre-built questionnaires based on ITIL, COBIT, and ISO, we can  understand your current process and define gaps.

From this we provide recommendations grounded in sound business judgement, based on best practices and create a customised solution for your business requirements.

Why Logicalis?


Global presence, local execution

With a physical presence in 27 countries and experience working with global customers, we’re a #1 MSP in the mid-market sector, serving 10,000 customers worldwide.


End-to-end capabilities

We have unique consulting capabilities as well as managed services for implementing and running cloud solutions and managing the customer lifecycle.


Value-driven engagements

Occupying a space between GSIs, local specialist Sis and service providers, means our repeatable model is focused on simplicity, speed and agility to help clients achieve value faster, with less risk.


Industry specialists

Our network of 6,500 employees has strong expertise in architecting change in financial services, banking, healthcare, government, manufacturing and more.

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