OLVG (Logicalis SMC)

The customer

Onze Lieve Vrouwe Gasthuis (OLVG) is the one and only top clinical hospital in Amsterdam, operating in the heart of an hectic, bustling world city. Quality and customer service are key in all processes.  

The challenge
Saskia de Jong, Head of workplace Support AIT: “Our hospital wanted to make a next step towards professional ITSM, amongst others with an end user portal through which end users can handle most IT-issues themselves.

The solution
We have been working with ServiceNow for many years now and decided to use the ServiceNow portal facilities as well.  

The advantages
Great advantage of ServiceNow is that you don’t have to buy additional modules all the time. You can use the entire suite from the start at a fixed, transparent price. And with ServiceNow the management of our IT Service Management environment is much easier to do.”