Enterprise Performance Management
Your organisation wants to optimise the performance of ICT services to ensure fast and effective business processes, thus enabling business agility. To do so, you need complete visibility of what is happening across your ICT infrastructure, 24x7, and to measure how well ICT services are being delivered and how effective they are. Armed with this information you can prioritise your resources, react efficiently to operational issues, and plan how your ICT infrastructure needs to evolve to ensure lasting performance and availability. At the business level, this same information provides visibility of key issues, including business continuity and also corporate governance and responsibility.
Logicalis enterprise performance management (EPM) solutions provide visibility and control of end-to-end ICT infrastructures and the performance of applications and services. We enable complete business service management of your organisation, and leverage the technologies within your existing ICT infrastructure - adding value, not overhead.
Our comprehensive, proactive approach to EPM will help keep your infrastructure reliable, optimised and able to support your business processes.
Network management: We can help boost network performance and availability, reduce mean time to repair (MTTR) and ensure service level agreements are fulfilled. Our solutions help you to automatically detect, isolate and correct problems, enabling lower ownership costs by avoiding costly firefighting further down the line.
Voice management: Our solutions can manage the availability and performance of equipment from many voice technology vendors and a mix of TDM and IP systems as well as messaging systems. For converged infrastructures, we can also monitor how well voice traffic is being delivered (VoIP) by grading the quality of voice calls and directly monitoring the network switches and routers.
System & application management: We can provide proactive system and application management, ensuring that your key business applications and the systems that these operate on continue to remain available and running at optimal performance. Automated corrective actions reduce the reliance on human intervention, the time to resolve issues and the impact of issues on the business.
Storage management: We can enable more efficient use of storage and management of the availability and performance of your storage estate. We can provide not only visibility of the physical disks and logical partitions within your DAS, NAS and/or SAN media, we can also monitor the availability and performance of your SAN fabric. Automated reporting on the actual contents of your data can quickly identify inefficiencies in your use of storage, such as identifying where you have duplicate files or recreational data, helping you to regain valuable storage estate.
Application performance management: We can deepen organisations' understanding of how well applications are delivered to end users, delivering a high return on investment through improved customer service, optimised ICT infrastructure, and increased user and ICT staff productivity.
Service management: We provide organisations with a complete picture of their infrastructure - they can map ICT services to the business processes and visualise the results on a browser-based console that gives a high-level view of availability and performance.