Logicalis has international managed services capabilities with a
common service delivery framework to support both our local and
multinational clients. With Managed Services Centres (MSCs) in
Argentina, Brazil, China, Malaysia, UK and US, we provide proactive
24x7 monitoring and management.
The management service includes but is not limited to:
- Incident Management
- Problem Management
- Change Management
- Reporting and Service Reviews
- Network Management
- IP/T Management
- Storage Management
- Server Management
- Back Up Management
Logicalis’ deep expertise and multi-vendor capability provides
three overall levels of managed service:
- Support: Maintenance of existing
infrastructure and basic service monitoring.
- Out-tasking: Undertaking the management of any
discrete and distinct tasks such as service desk, administration
and remote monitoring to full network and server infrastructure
management, hosting and managed services.
- Out-sourcing: Transfer of assets, staff and IT
function.
Our highest level accreditations with key international
strategic partners Cisco,
HP,
IBM
and Microsoft
means that we are able to offer our customers bespoke solutions
that integrate with and support their legacy technology
platforms.
Logicalis follows the service management IT Infrastructure
Library (ITIL) standards to ensure the highest level of quality and
consistency is offered to their customers.
Our 20 years of experience in delivering
managed services for communications networks, data centre
infrastructures, business applications, and major IT infrastructure
is backed by significant investment in people, tools, processes and
services infrastructure.
We have in excess of 500 resources across the
following key service roles:
- Technical Engineers – 90% of the resources are
highly skilled industry experts with the highest level of
certifications. These technical experts fall into three broad
categories:
- Managed services pro-active monitoring and management
engineers.
- Professional services project engagement engineers.
- Solution Architects responsible for guidance and development of
go-to-market services.
- Service Managers – approximately 10% of the
resources are Service Managers responsible for:
- Transition Management – transitioning customers into the
Managed Services environment.
- Customer Management – ensuring high service and satisfaction
levels.
The Benefits
Organisations adopting a managed services
approach are able to:
- Improve IT service levels
- Predict IT operation budgets over 3,5 and 7 years
- Reduce the cost of running legacy platforms
- Deploy new systems irrespective of the availability of
resources: human, IT, physical, budget
- Enable existing IT employees to concentrate on activities that
drive business innovation.
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Contact us to learn more about Managed Services