Historically, IM (Instant Messaging) has been
the privilege of very large, distributed enterprise organisations
that use it to support virtual teams.
More recently, IM has also entered the small to medium space,
introduced through the ‘back door’ by workers with hotmail accounts
(‘grey IT’). CIOs have shifted their attitude from a grudging
acceptance of IM to its recognition as a vital collaborative
business tool.
IM works in real-time. It is instant,
interactive and natural for people to use, making it the preferred
starting point for all business communications.
The key to legitimising IM for business purposes is to run it
within a secure, federated services model – where secure access to
individuals can be provided across organisational boundaries,
linking them together as a virtual team.
Contact us to learn more about Business Instant
Messaging
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