Lifecycle Support
Our policy on maintenance and service agreements is aimed at providing a tailored and flexible solution to meet the varied operational environments, response requirements and levels of customer expertise. Experienced support engineers based from our Berkshire headquarters and supported by staff around the country provide fast and effective service to users - with a strong central team of product specialists providing the necessary in-depth back-up.
Logicalis offers a wide range of post-sales customer services to meet clients' needs – these have been developed to assure ongoing protection of clients' reliance on their ICT availability. We can tailor support packages to provide maximum system, network and application availability to end users, complementing an organisation's existing personnel and expertise. Our capabilities include specialised support agreements, comprehensive 24 hour 7 day per week cover, remote management and on-site support.
At the hub of the Logicalis support service is the Berkshire based Managed Services Centre (MSC), which offers 24 x 7 access to trained engineering staff to help in the diagnosis of problems. A high percentage of calls are resolved at this first line of support, however when required our field engineering force will be mobilised who are both highly motivated and technically competent. Each engineer is carefully selected based on their technical capability and knowledge. These engineers are also used for implementation and support roles within the organisation.
Support from Logicalis is much more than simple "break-fix" support.