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Huntsman (Logicalis SMC)

The customer
Huntsman is a worldwide producer and marketer of various chemical products developed for a wide range of market segments.

The challenge
John Brown, Global IT Service Management Architect: “HP is discontinuing support for HP Service Desk in 2012. We decided to switch to HP Service Manager (HPSM). That was also a good opportunity for us to take another close look at the processes and create more links to other tools such as discovery tools and, for example, a configuration database.”

The solution
We looked for a specialist ITSM partner who could support us with the implementation and subsequent professionalisation. Logicalis SMC was selected as the implementation partner in a Request for Proposal process. It proved to be the perfect choice.

The benefits
“The new functionality of HPSM helps us to combine processes and tools and thereby integrate the teams more fully. The product is more workflow-driven than HPSD and compels users to follow the described processes. That benefits efficiency. Other benefits in my view are the use of a web browser instead of clients, as well as the single sign-on possibilities of HPSM. Together with Logicalis SMC, we‘ve created something excellent.