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Federal Public Health Service Belgium (Logicalis SMC)

The customer
The Belgian Federal Public Service Health, Food Chain Safety and Environment was established in 2001. Her powers come from the former Ministry of Social Affairs, Public Health and Environment and the regionalized Ministry of Agriculture.

The challenge
When HP stopped developing HP Service Desk, we faced the choice of whether or not to switch to HP Service Manager. Ultimately we decided not to.

The solution
Projectmanager Marc Heyvaert: “After sending out a request for quotation to 10 suppliers we drew up a shortlist, which included ServiceNow. We ultimately chose ServiceNow because on closer examination it proved to be the most innovative solution.”

The advantages
“In addition to the tremendous speed of ServiceNow I’m particularly pleased with its functionality. Since we started using the product we’ve already made around 200 improvements, 80% of them without having to involve the Logicalis SMC professionals. That shows that you can configure the tool yourself without knowledge of the source code and therefore genuinely keep control of the ITSM environment.”