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Euroconsumers (Logicalis SMC)

The customer
Euroconsumers is a multinational consumer organisation which publishes consumer magazines in Belgium, Italy, Portugal, Spain and Brazil with a combined circulation of over 1.5 million.

The challenge
Project Manager Steve van de Camp: “The main aim was to standardise tools and processes.”

The solution
“From a selection ServiceNow emerged as the tool best suited to meeting our objectives. That brought us into contact with Logicalis SMC, who tackled the project energetically.”

The benefits
“The set-up of Self Service, the Service Catalogue, Incident and Change Management has been completed. We’re now in the final phase with Problem Management and expansions to Configuration Management and Software Asset Management. Logicalis SMC has done a good job in an environment that could be described as complex and challenging.”