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ASP4All (Logicalis SMC)

The customer
ASP4all occupies a leading position in the Dutch market for managed hosting services.

The challenge
Chief Technology Officer Jeroen van der Meer: “As our client base grew we faced the challenge of continuing to effectively monitor and manage all individual client agreements and all events involving their applications, such as incident reports and adjustments. The package we previously used was no longer up to the job.” 

The solution
“We finally chose ServiceNow, a SaaS solution that fits in well with our own philosophy and services. I also believe in ‘use what you sell’. It’s a strong package, and Logicalis SMC soon had the basic implementation in place as a ‘proof of concept’.”